Consultation FAQ’s

What types of tax consultations are available?

If you’re looking for expert guidance on your UK tax situation, we’ll match you with an experienced tax advisor for a 60-minute one-on-one consultation. If you have a more complex matter or discuss – longer consultation options are available.

 
Consultation Cost Number of Queries Query Type
30 Minutes
£395
1-2
Designed for clients who wish to cover 1-2 tax questions with a qualified UK tax expert.
45 Minutes
£495
3-4
Suited to clients with a small range of more complex tax issues.
60 Minutes
£595
Multiple
Ideal for clients looking for an in-depth discussion of multiple queries with a qualified UK tax expert.

Who will provide my tax advice?

Our team matches you with a qualified, friendly and experienced tax expert who knows the ins and outs of various expat tax situations. Whether you’re planning a move, already abroad, or just figuring out how different tax systems affect you, they’ll explain everything clearly.

 
Do You Provide A Summary After The Consultation

Do you provide a summary of the advice shared during our consultation?

We don’t routinely provide a written summary following consultations. However, if you would find a summary helpful, feel free to contact us at info@expattaxes.co.uk at least 72 business hours before your consultation and we’ll be happy to assist.

Please also see our Terms and Conditions for full details.

 

What happens if I need additional advice after my meeting?

If you need more support after your initial consultation, the tax advisor will be able to assist with follow-up questions or ongoing advice. Any additional support will require a separate engagement or fee agreement, which will be arranged directly with the advisor.

After your consultation, we’ll send you an email providing the advisor’s full contact details and company information. You’ll have everything you need to continue working with them directly.

 
Policy Fee
Cancellation within 72 hours of scheduled consult start time.
50% of consult fee.
Cancellation more than 72 hours before the scheduled consult start time.
£75
Rescheduling within 72 hours of scheduled consult start time.
50% of consult fee.
Rescheduling more than 72 hours before the scheduled consult start time.
£75
Missing information within 72 hours of scheduled consult start time.
50% of consult fee.

Can I cancel or reschedule my consultation?

Yes, you can cancel or reschedule your consultation. You may request a one-time reschedule, free of charge, subject to availability.

Rescheduling and cancellation requests must be submitted in writing to info@expattaxes.co.uk. If a request is received outside of business hours (9am–5pm, Monday to Friday, excluding bank holidays), it will be treated as received on the next business day at the earliest. Our team will then help you find a new time that works.

In all other cases, the fees outlined across apply. 

Cancellations are also subject to your statutory rights under the Consumer Contracts Regulations. Full details of your rights, as well as applicable fees, can be found in our Terms and Conditions.

 

What happens if I miss my consultation?

Unfortunately, we do not offer refunds for no-shows. If you book a consultation but do not turn up at the scheduled time, we charge a re-booking fee of 50% of the consultation fee. We encourage you to reschedule your consultation free-of-charge, in advance of 72 hours of the booking, in order to avoid these fees. Any queries relating to your consultation should be directed to our Client Service Manager info@expattaxes.co.uk.

 
 
What Do I Need To Provide Before My Consultation

What do I need to provide ahead of my consultation?

To provide you the best tax advisory services possible, your tax advisor may ask you to:

  • Submit a consultation questionnaire ahead of your appointment
  • Complete an AML (identity verification) check, this is a standard requirement for compliance with anti-money laundering laws

If they don’t receive the information in time, we may need to reschedule — and a rescheduling fee may apply.

 

Can I get advice on double taxation or offshore trusts during my consultation?

If you’re a UK expat with interests in offshore trusts or you’re worried about being taxed twice on the same income, this can be discussed at a high-level during your initial consultation with your tax specialist. However, some topics are a bit too complex for a standard consultation. For example, topics like offshore trusts, corporate structures, or detailed offshore fund reviews usually need more time and work. We’ll touch on them briefly if they come up, but for full advice, extra follow up sessions are needed.

 

Additionally, please anticipate that one consultation will not be sufficient to address:

  • The UK taxation of foreign trusts
  • Identification of offshore funds within your investment portfolio
  • Corporate structuring
  • Planning to exit a business

Topics such as these can rarely be addressed within the allocated timeframe for a consultation.

Therefore, please view the consultation as an initial preliminary discussion, during which high-level advice can be discussed and a detailed scope of work drafted if required.

A 1-hour tax consultation is intended as a preliminary discussion to review your specific tax situation and address key concerns on frequently arising expatriate tax matters.

Due to the limited time, it is not designed to provide an exhaustive analysis of every possible tax scenario. We will cover as much as possible within the time frame. Still, in cases where the situation is more complex or requires in-depth planning or research, additional consultations or services may be necessary.

This ensures that all relevant factors are properly considered to provide you with accurate and tailored advice.

 
How Do You Ensure Confidentiality During Consultations

Can I get help with tax planning if I’m moving out of the UK?

Yes, your tax professional will help ensure that your tax affairs are in order before you leave by:

  • Reviewing your residency status and the impact on your tax obligations.
  • Advising on how to manage your UK income and assets post-move.
  • Helping you understand the tax treaties between the UK and your destination country.
  • Guiding you on structuring your finances to minimise your tax liabilities abroad.
  • Assisting with filing necessary forms.
 

What happens if UK tax laws change after our consultation?

Tax laws can change over time. You’ll receive advice based on the current regulations at the time of your consultation. But it’s your responsibility to check back in with your tax expert if you’re making decisions down the line.

What Happens If Tax Laws Change After My Consultation
How Long Should I Keep My Tax Consultation Records

Is tax advice available for both individuals and businesses?

Yes! Whether you’re an expat looking for personal tax guidance or a business navigating cross-border tax matters, a tax advisor is ready to help.

How long should I keep my tax consultation records?

We recommend keeping your tax documents and advice summaries for at least six years, as the HMRC may request them for audit or compliance purposes.

Will you provide me with third-party references if necessary?

Yes — if your situation needs expertise beyond what your tax advisor can offer, we’re happy to connect you with trusted third-party professionals who specialise in that area.

Can I get advice on UK pensions and their tax treatment?

Yes, your tax expert will offer guidance on the taxation of UK pensions, including lump sums, pension payments, and how pensions are taxed when you move abroad. But they don’t offer investment advice. You’ll need to talk to a specialist for specific pension planning.

Can I Get Advice On Irish Pensions

Can I get assistance with HMRC enquiries or disputes?

Your tax pro will help you handle an HMRC enquiry or dispute. For more detailed support, though, you’ll need to set up a separate engagement, which may come with extra costs.

 

Can I get help to file my tax return?

Many of the tax specialists we work with also offer tax return filing services. If you’d like support with compliance after your consultation, your advisor can discuss next steps and fees directly with you.

How do I know if I’m considered a UK resident for tax purposes?

UK residency rules are complex – but they’re necessary for determining what income is taxable. During your consultation call your tax expert might, in some simple cases, be able to determine your UK residency but more commonly, a written report will be needed during which a full analysis can be conducted. Your tax expert can work with you to determine your exact standing for tax purposes, helping you meet all your responsibilities and claim available reliefs.

 
Can I Pass On The Advice I Receive To A Third Party

Can I pass the advice I receive to a third party?

No, the expat tax advice provided to you is strictly confidential. You can’t share it with a third-party unless you have written permission.

What Happens If I Provide Incomplete Or Incorrect Information During The Consultation

What happens if I provide incorrect/incomplete information during our expat tax consultation?

Your tax expert is there to give you the best tax support possible, but they need the right information to do that. If anything’s missing or not quite right, they can’t be responsible for any penalties or unexpected tax bills that come up. So, the more accurate and complete your details are, the better your tax specialist can support you.

 

Are there any services not included in a standard consultation?

Yes, some topics are a bit too complex for a standard consultation. For example, topics like offshore trusts, corporate structures, or detailed offshore fund reviews usually need more time and work. We’ll touch on them briefly if they come up, but for full advice, extra follow up sessions are needed.

 

Can I record my consultation?

Unfortunately, consultations cannot be recorded for privacy reasons. However, in some cases your consultation may be recorded by the tax adviser. This is done only for security and quality assurance purposes, and any recordings are treated with strict confidentiality. If you’d like a summary of your chat, please request this 72 hours in advance and a written follow-up can be arranged for an extra fee.

 
Are There Any Services Excluded From A Standard Consultation

Is my consultation recorded?​

In some cases your consultation may be recorded by the tax adviser. This is done only for security and quality assurance purposes, and any recordings are treated with strict confidentiality.

 

Can I rely on the consultation as formal tax advice?

Your consultation is a starting point to talk through your expat tax questions and give you an accurate outline of the laws and issues that are relevant to you. While it aims to give helpful and accurate guidance, it doesn’t count as formal written tax advice because sometimes more detailed analysis is needed in order to reach legal conclusions. If you need a detailed written opinion, it can be provided for an extra fee.

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